Privacy Notice

1. What We Collect

We collect the information needed to operate The Green Broom, including account details, booking details, support messages, and profile information submitted by cleaners.

Payment card details are handled by Stripe. We receive transaction and status data needed to confirm bookings, manage refunds, and support payouts, but we do not store full card numbers on our own servers.

2. How We Use Your Information

We use personal data to create accounts, match customers with cleaners, manage bookings, provide support, operate verification checks, prevent misuse, and comply with legal obligations.

Where necessary, we also use operational data to improve platform safety, service quality, and reliability.

3. Who We Share Data With

We share relevant booking information with the cleaner assigned to a booking, and we share payment-related information with Stripe and other service providers that help us host, secure, and operate the platform.

We do not sell personal data.

4. Retention

We retain account, booking, and support records for as long as they are reasonably required to operate the service, resolve disputes, satisfy tax and accounting duties, and enforce our terms.

5. Cookie Policy

We use essential cookies and similar technologies to keep users signed in, protect forms, maintain sessions, and support core site functionality.

We may also use limited performance or security-related cookies to understand platform reliability and protect against abuse. You can manage cookies through your browser settings, but disabling essential cookies may affect site functionality.

6. UK GDPR Rights

Depending on your location and circumstances, you may have the right to request access to your personal data, ask for correction or deletion, object to some processing, or request restriction or portability where applicable.

To make a privacy request, contact us using the support details below and include enough information for us to verify your request safely.